Shipping:

All Orders generally delivered within 48/72 working hours. Pre Orders can take from 3 days to 3/4 weeks.

Returns Policy:

First call or email to let us know and your purchase can then be returned to us in within 14 days of delivery. It is important that returned goods must be received within 14 days from the date you informed us of the return.

Our Returns Policy

We will accept back products provided that they are returned to us unopened in original Packaging ” As New Condition” within 14 days of being purchased. Transport costs for the return of any product is the buyer’s responsibility. Please also note that where you purchased a Product with a Free Shipping Charge to you that if you return the Product that the original actual cost of shipping the product to you which we paid the courier will be deducted from the refund amount that we return to your Credit Card. We will also deduct the Charge that Credit Card Company made on the Original Sale which is 2% of the Invoice. There is a minimum additional handling & repacking charge on all returns of 20%.

Purchases must be unopened and must be repackaged securely if you wish to return it. If we discover goods have been opened or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods. We accept no responsibility for goods damaged or lost while in transit to us. The cost of the return, including all packaging and freight, lies solely with the consumer. If you wish to begin the return process, please email us at sales@theoilstore.ie and ensure the following information is included in

• your email: 
  
• Your name
• Your phone number
  
• Order I.D, 
  
• The item you wish to return.
  
• Reason for return.

How do I begin the returns process?

Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has contacted you to confirm.

All returns must be packaged appropriately for shipping; we will not accept responsibility for damages or loss which occurs during shipping of a return product.

Return Address: Please ship the product to the following address:

The Oil Store, Blanchadrstown Corporate Park 2, Ballycoolin, Dublin, D15AE19.

Refunds
Once the product has been returned to us and fully inspected a refund will be issued.

Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.